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Member Effective Dates

Member Effective Dates: Please note, there are times when you will see an HCHCP member’s effective date in the future when accessing via the Atrezzo portal. If you are able to pull up a member and notice the effective date is in the future, this also validates the member is currently active with the plan until that date. You may still process your case and once the member information and dates of service are entered, the portal will provide you with an alert should the member not have current coverage. If you would like to check member eligibility prior to portal submission, eligibility can be accessed 24/7 by calling IVRS at 813-272-5555. All other eligibility questions can be referred to HCHCP Customer Service at 813-272-5040.

Posted: 1/21/2019


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Keystone Peer Review Organization, Inc. (KEPRO), an industry leader in providing innovative, value-added healthcare management solutions, has been awarded the "Medical Management and Services" contract through Hillsborough County's Health and Social Services. The Hillsborough County (HCHCP) contract ensures appropriate, quality-driven care through quality improvement of specified inpatient hospital, medical and surgical services.

Recognized as the largest federally designated Quality Improvement Organization (QIO) in the nation, KEPRO's reputation is a result of providing many years of innovative healthcare management solutions to multiple state Medicaid and Medicare programs, the Department of Defense's (DoD) national TRICARE program, and 5 of the nation's largest insurance providers.

The Internet based system uses InterQual criteria to safeguard against unnecessary or inappropriate use of Medicaid services and provides clients with an enhanced secure system to perform accurate, confidential medical record review through a remote-user, virtual private network.

KEPRO is URAC accredited in Health Utilization Management and Case Management. We are also licensed to perform medical reviews in 29 states.

Atrezzo Connect is available for submission of all requests for HCHCP services. Click the button below to register and login.

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